Satisfied Or Dissatisfied? Thousands Of Krakowians Were Surveyed About Their City And The Results Are In


As part of the ‘Barometer of Krakow’ in 2016 and ‘Diagnosis Quarter’ of Krakow, interviewers visited 3222 inhabitants of Krakow asking about satisfaction with living conditions and to assess the actions of the city authorities. On Friday, they presented their results. Krakowians are most satisfied with the attractiveness of the city centre, cultural activities and sports. They are dissatisfied with the quality of the air, the cost of living, the noise, availability of parking spaces and green places reports Gazeta Krakowska

The Research Report is available on The whole concept of the ‘Barometer’ evolves and changes. This year’s research project has been significantly expanded. In the questionnaire this year we see new sets of questions for the different districts of Krakow and the civil budget; the data is open-source data and the research service prepared a presentation of the results of the study. In the course of the study, they have also recruited people to the city panel Approx. 900 inhabitants of Krakow agreed to take part.
The study conducted in 2016 confirmed some trends, both positive and negative, and also showed new problems, and raised several new issues concerning the specifics of the districts of Krakow – said Boguslaw Kośmider, chairman of the city council. The full results were presented to the President by the council. They are the basis for many important documents, like the Krakow Development Strategy 2030 and are used by researchers and non-governmental organisations alike.
What are the results from the latest Barometer? Krakowians, on the aspects of the city, chose from three answers: happy, unhappy, I have no opinion. They are the most satisfied with the attractiveness of the city centre (82%), Cultural and entertainment (76%), Consumer services and public services (73%) waste removal (73% – a clear increase compared to the previous barometer), the sports infrastructure (69%), the attractiveness of the places of residence (68%), educational offers (58%), security (53%). and service is government offices (52%).
Judged the most negative was air quality (70%), lack of parking spaces (38%), The cost of living (37%), Noise (34%), Lack of green areas and transport (24%).
Compared to 2015, we see improvement in the rating of service in government offices, access to services in the field of culture, sport and entertainment, as well as accessibility to the City Centre. Residents rated worse that 2015 the quality of air, noise, cost of living.
“These indicators did not change significantly, but they are becoming more and more important for the inhabitants – hence the worse evaluations.”, says Michal Chrzanowski Centre for Evaluation and Analysis of Public Policies at the Jagiellonian University, which conducted the study. – “The Barometer shows what the highest priority is, and which the city government should pay attention to.”,  he added.
In evaluating the activities of the city, about half of those surveyed do not have adequate knowledge of the subject, so many answers were: “I have no opinion”. In general, the city authorities received a positive rating of 32%, The President and the Office of the City of Krakow scored 35%, And the City Council of Krakow 28%. Assessment was similar to a year ago. By contrast, we see a significant positive increase in the appraisal of district councils – from 29% to 37%.
The results of the study on local krakow neighbourhoods makes interesting reading. They asked, for example, How many residents have lived in his district since birth, and thus identifies with it. The leaders here were the Old Town, Grzegórzki and Nowa Huta. The least natives live in Dębniki.
“We asked also about the operation of the district councils. 25% indicated knowledge of the district Councillors. Although people have a positive opinion of the City President and City Councillors, less popular were the district Councillors. You can see that they are not treated as part of the city authorities. They are treated as social workers, who have a unique role in the contact between the resident and the office.”, says Michał Chrzanowski.
“This is excellent material for use by the office, academics and social workers, to get to know Krakow, and probably change some ways of working. Previous studies have indicated that some changes in the functioning of the city are expected and that’s the way to go.”, notes Boguslaw Kośmider.
Research in the ‘Barometer’ and analysing the results cost approx. 140,000. zł. Research into local districts of Krakow cost 100,000 zł, and their detailed analysis is 37,000 zł. Together almost 280,000 zł.